PAWKWAN • Alpha Pet Care
Cancellation Policy
Effective: 26 September 2026
Before dispatch
Contact us as soon as possible with your order ID. If the order has not entered dispatch, we will try to cancel it and refund the eligible amount to the original payment method.
After dispatch
Once an order has been handed to the courier, it cannot normally be cancelled as a food shipment. If delivery fails and the parcel returns to us, any eligible refund will be assessed after the return is received and checked.
Questions? Email support@pawkwan.com or WhatsApp +91 9911154994.