PAWKWAN • Alpha Pet Care
Return & Refund Policy
Effective: 26 September 2026
Food products
For hygiene and food-safety reasons, opened or correctly delivered pet-food products cannot be returned because of change of mind, flavour preference, or refusal by the pet.
Damaged, leaking or incorrect orders
Contact us within 48 hours of delivery if a pouch arrives damaged, leaking, swollen, or if you receive the wrong item. Please keep the product and outer packaging and share clear photos plus your order ID.
Resolution
After verification, we may arrange a replacement, store credit, or refund for the affected item. Approved refunds are returned to the original payment method; banking timelines can vary.
Do not use compromised packs
Do not feed from a pouch that is swollen, leaking, punctured, or otherwise damaged.
Questions? Email support@pawkwan.com or WhatsApp +91 9911154994.